Frequently Asked Questions

You can download the Ignite Tournaments app here:

• Apple Store (iOS)

• Google Play Store (Android) 

We make it simple for you to create, enter, and participate in tournaments! See below: 

Participating in a Tournament 

1. Open up and log into Ignite Tournaments.

2. Browse for an open game, or enter a code given to you by a tournament organizer

3. Select the tournament; review entry fees, prize pools, rules, other tournament entrants, etc. 

4. Join and enter the heat of battle and compete in the tournament! 

5. If you win, congratulations, your winnings will be loaded to your wallet. If you lose, that’s okay, good luck next time! 

Creating a Tournament (non-sponsored)

1. Open up and log into Ignite Tournaments.

2. Go to the ‘Create a Tournament’ section and choose the game for which you want to host a tournament. 

3. Select all the tournament rules, win conditions, and other details! 

4. Choose a public or a private Tournament. 

5. Share the tournament with your friends via Tournament ID for a private Tournament, or make it public for random players to join! 

6. Publish your tournament!

7. As players join and play in the tournament, decide who wins at the end!

Currently, all paid tournaments are sponsored directly through Ignite Tournaments. 

The withdrawal minimum is $10 USD

KYC / AML refers to “know your customer” and “anti-money laundering.”

Our banking partners require us to know that we know our customers to prevent fraud, money laundering, and other illegal activity. 

Anti-money laundering requirements are a financial regulation requirement that we, and every other company dealing with money, must comply with. 

Establishing a firm KYC / AML policy will also enable us to help you stay safe while you are running tournaments. We have a no-tolerance policy toward bad actors; therefore, when a troll is banned, they can’t just create another throwaway account to come back and pester you again.

There are a few ways you can obtain more BUX and CNS.

BUX:

1. If you’re a Verizon customer, you can receive 2k BUX per week by simply redeeming a code through the Verizon MyAccess loyalty app

2. Participating in Ignite x Verizon tournaments 

CNS:

1. You can get redemption codes from various BrawlStars influencers or esports organizations; look on their Discord, posts or videos!

2. Converting BUX to CNS

3. Participating in tournaments that have CNS as a prize pool

BUX and CNS entry tournaments are non-refundable 

When putting in your SuperCell ID, keep in mind that the ID is case sensitive. 

Trophies update on the leaderboards every 30 minutes; if it has been longer than 30 mins, please contact support on Discord or email support@ignitetournaments.com. 

Ensure that the Brawler you're using has at least 100 trophies. Also, keep in mind that leaderboards can take up to 30 minutes to update. 

Ignite Tournaments supports payouts in over 70 currencies to 175+ countries globally. 

You can get paid in cash via bank deposit and cash pickup (500K locations). Soon, we will add other benefits, such as prepaid gift cards and debit cards for your winnings. 

To collect your winnings, go to your wallet and navigate to payouts. The first time you withdraw your winnings, you will undergo a brief personal ID verification process (KYC / AML) to verify your identity. This involves taking a selfie and uploading a picture of your ID through a third-party KYC provider. We never store your ID info; it only ensures you pass KYC / AML requirements. 

This is done for security and financial management purposes and is also a requirement by our banking partners’ regulations. After you complete KYC /AML, you will receive your payout. Payout processing time will vary depending on the type of payout you select. 

You will only be expected to KYC / AML the first time; subsequent winning withdrawals no longer require this step.

Please submit a ticket on our Discord or email support@ignitetournaments.com. Gamers run this company, so reach out and chat with us! We want to hear from you.

If you are experiencing issues with verifying your Ignite Wallet, please make sure you’ve done the following:

1. Ensure that your first and last names in your Ignite Tournaments profile are accurate

   1. Please note that this information is private and not visible to others.

2. You took a photo of your physical document

3. Took your photo in a well-lit area

 If it’s been more than 48 hours since your account has KYC’d and problems persist, please contact MassPay at: support@masspay.io

We have a strict no-tolerance “three strikes and you’re out” policy against cheaters. We track every tournament on our platform.  

Please report the cheater in our Discord or email support@ignitetournaments.com. Provide screenshots and other details that may help us investigate. 

We will do everything to make it right.

Ignite Tournaments can offer cash tournaments in 80% of the world and 40 states in the United States. Our free tournaments are available globally.

The following states in the United States will not be able to participate in cash-enabled tournaments: 

Arizona, Arkansas, Connecticut, Delaware, Louisiana, Montana, South Carolina, South Dakota, and Tennessee. Additionally, real prize gameplay is unavailable in Maine and Indiana if playing cards are involved. 

Currently, these countries are unable to participate in tournaments:

Algeria, China, Iraq, Morocco, Oman, Qatar, Russia